PTEsolution90
Effective date: 31 October 2025

PTEsolution90 (“we”, “us”, “our”, “PTEsolution90”) is committed to protecting the privacy of visitors and customers who use our website (www.ptesolution90.com) and our related services, including online and onsite classes, mock tests, coaching, study materials and subscriptions (collectively, the “Services”).

This Privacy Policy explains:

• What personal information we collect;
  
• How we use, disclose and store that information;
  
• Your rights regarding your personal information;
  
• How we use cookies and similar technologies; and
  
• How to contact us.
  

We operate primarily in Australia and comply with the Privacy Act 1988 (Cth) (including the Australian Privacy Principles) and related Australian privacy obligations. If you are located in the European Economic Area (EEA), the United Kingdom (UK) or other jurisdictions, additional rights or protections may apply (see the section “International Users & GDPR” below).

1. Scope & Acceptance

By accessing or using our website or Services, you agree to the collection and use of information as described in this Privacy Policy. If you do not agree with this Policy, please do not use our Services.

We may update this Policy from time to time. When we make material changes we will update the “Effective date” above and where appropriate provide notice (for example, by email or site banner). Continued use after an update constitutes acceptance of the revised Policy.

2. Information we collect

We collect personal information you provide directly and information automatically collected when you use our Services.

2.1 Information you provide directly

When you register, purchase a course, subscribe, contact us, submit assessments, or use interactive features, you may provide:

• Identity details: name, date of birth, gender (optional), username;
  
• Contact details: email address, postal address, phone number;
  
• Account details: username, password (stored securely);
  
• Payment information: card number, expiry date, billing address, or payment processor reference (we do not store full card details on our servers — see Payments below);
  
• Education & test details: target test (e.g. PTE Academic), target score, prior scores, study preferences;
  
• User content: assignments, test answers, recordings, uploaded documents, forum posts, feedback, messages to tutors;
  
• Support & communications: customer service enquiries, complaints, correspondence;
  
• Marketing preferences: whether you wish to receive promotional communications.
  

If you provide personal information about another person (for example a parent registering a minor), you must have the person’s authority to do so and must provide accurate details.

2.2 Information automatically collected

When you use our website and Services we may automatically collect:

• Usage data: pages visited, time on site, features used, session length, error logs;
  
• Technical data: IP address, browser and device type, operating system, screen resolution;
  
• Cookies and tracking data: cookie identifiers, analytics and advertising identifiers (see Cookies section below);
  
• Location data: coarse location inferred from IP address (unless you grant more precise location access).
  

2.3 Information from third parties

We may receive information from third parties, such as:

• Payment processors (e.g., Stripe, PayPal) providing payment confirmations and transaction IDs;
  
• Third-party learning platforms or integrators if you access course material via partner systems;
  
• Public sources or verification services (for example identity verification providers);
  
• Referrers when you sign up via an affiliate or institutional partner.
  

We also reference and link to organisations such as Pearson PTE and the British Council for information about official tests. Those organisations have their own privacy policies and do not control our data practices.

3. How we use personal information

We use personal information for the following purposes:

a) To provide and manage Services:
Create and administer your account, deliver courses, host live lessons, provide course materials, schedule sessions, issue certificates, and manage subscriptions.

b) Payment processing & billing:
Process payments, issue receipts and manage refunds. Payment card details are handled by our payment processors; we retain transaction references and billing details.

c) Communications:
Send service messages, booking confirmations, schedule changes, customer support responses, and administrative notices.

d) Personalisation & learning support:
Provide personalised course recommendations, learning plans, progress tracking and tutor feedback.

e) Improvements & analytics:
Analyse usage to improve the Services, site performance, and user experience using aggregated and pseudonymised analytics.

f) Marketing (with consent):
Send newsletters, promotional offers and course announcements where you have opted in. You may opt out at any time (see “Your rights”).

g) Legal, safety & fraud prevention:
Detect and prevent fraud or criminal activity, protect rights or property, comply with legal obligations and respond to lawful requests from authorities.

h) Research & development:
With anonymised or aggregated data, we may run research to improve course materials, AI scoring tools, or pedagogical approaches.

We do not use your personal data for purposes materially different from those disclosed without notifying you.

4. Legal basis for processing (for EEA/UK users)

If you are located in the European Economic Area (EEA) or the UK, our lawful bases for processing your personal data include:

• Performance of a contract: to provide the Services you request (account management, course delivery).
  
• Legal compliance: to comply with legal obligations.
  
• Consent: where you have opted in (for marketing, cookies beyond strictly necessary).
  
• Legitimate interests: for fraud prevention, service improvements and analytics, provided those interests are balanced against your rights.
  

For Australian users, we process personal information in line with the Australian Privacy Principles and applicable laws.

5. Cookies, tracking & analytics

We use cookies and similar technologies to operate the website, support functionality and measure performance. You can control cookie settings via our cookie consent banner and your browser.

Examples of cookies we use:

• Strictly necessary cookies: enable core site functions (login, security, shopping cart).
  
• Performance & analytics cookies: Google Analytics and similar services to collect anonymous usage data and improve performance.
  
• Functional cookies: remember choices (language, preferences).
  
• Advertising & targeting cookies: used only if you opt in; may be used by third-party advertising networks to show relevant ads.
  

For a full cookie list and management options, see our Cookies Policy (link) and use your browser settings to disable or delete cookies (note this may affect site functionality).

6. Disclosure & third-party sharing

We may share your personal information with:

a) Service providers & processors:
Companies that help us operate the Services — e.g., payment processors, hosting providers, video conferencing/streaming providers, email and SMS providers, analytics and CRM tools, and customer support platforms. These parties process data on our behalf under contract and only as needed to provide their services.

b) Payment processors:
To process payments we share necessary billing and transaction data with payment processors (for example Stripe, PayPal). We do not store complete card details on our servers.

c) Tutors, instructors and associated staff:
Where needed to deliver instruction, grading or feedback (for example, a tutor reviewing your submitted speaking recording).

d) Third-party content providers:
Where you choose to integrate or access content from partners (for example, official practice content), we may share necessary data to enable the integration.

e) Legal & safety reasons:
To respond to legal requests, enforce our Terms, or protect rights, property, safety or security — for example, where required by court order or government authority.

f) Business transfers:
If we sell or reorganise the business, personal data may be part of the transferred assets; you will be notified where required by law.

We require third parties to use appropriate safeguards to protect your personal information. Where a third party acts as a processor, we will have a written contract requiring them to process data only on our instructions and to implement security measures.

7. International transfers

Our Services and the third-party providers we use may involve transferring and storing data outside Australia (for example in the United States, Europe, or other jurisdictions). By using our Services you consent to such transfers.

Where transfers occur we will take reasonable steps to protect personal information, which may include:

• Using providers that have suitable safeguards (for example, EU Model Clauses or other contractual protections);
  
• Ensuring processors implement appropriate technical and organisational security measures.
  

If you are in the EEA/UK and we transfer your data outside the EEA/UK, we will rely on appropriate safeguards (for example, standard contractual clauses) or an adequacy decision, where available.

8. Data retention

We retain personal information only as long as necessary for the purposes set out in this Policy and to comply with legal obligations. Typical retention periods:

• Account & enrolment data: retained while your account is active and for a minimum of 7 years for record-keeping and compliance (may vary by law).
  
• Transaction & billing records: retained for at least 7 years for tax and accounting purposes.
  
• Support correspondence: retained for at least 2 years, unless needed longer for disputes.
  
• Anonymised/aggregated data: retained indefinitely for research and statistical purposes.
  

If you request deletion of your account, we will remove or anonymise your personal data where practicable, subject to legal or contractual retention requirements.

9. Security

We implement reasonable technical, administrative and organisational measures to protect personal information against unauthorised access, loss, misuse or alteration. These measures include encryption (where appropriate), secure passwords, and restricted access controls.

However, no internet service or storage system can be guaranteed 100% secure. If a data breach occurs that is likely to result in serious harm, we will comply with Australia’s Notifiable Data Breaches scheme and notify affected individuals and the Office of the Australian Information Commissioner (OAIC) when required.

10. Children & parental consent

Our Services are primarily intended for users aged 16 and over. We do not knowingly collect or solicit personal information from children under 16 without parental consent. If you are under 16, you must obtain parental or guardian consent before using the Services and your parent or guardian must agree to these terms.

If we become aware that we have collected personal data from a child under the relevant age without appropriate consent, we will take steps to delete that information promptly.

11. Automated decision-making, profiling & AI tools

We may use automated tools to provide feedback, formative scores, or personalised recommendations (for example AI-driven speaking or writing feedback). These tools assist tutors and learners but are used as part of a broader learning process and do not make final decisions that have legal or similarly significant effects (for example, we do not automatically issue final test scores that will be used for visa or formal admissions decisions).

If you are subject to automated decision-making that produces legal or similarly significant effects, you have the right to request human review, to express your point of view and to contest the decision. Contact us (details below) to raise any concern.

12. Your rights & choices

Depending on where you live, you may have rights in relation to your personal information. Below is a summary of common rights and how to exercise them.

a) Access & correction: request access to the personal information we hold about you and ask us to correct inaccurate information.

b) Deletion / erasure: request deletion of your personal information (subject to our legal obligations and retention requirements).

c) Restrict or object to processing: ask us to restrict processing or object where we rely on legitimate interests.

d) Data portability: where technically feasible and subject to legal limits, request a copy of your personal data in a structured, commonly used format.

e) Withdraw consent: if you have given consent (for marketing or cookies), you may withdraw it at any time — withdrawing consent does not affect processing already lawfully performed.

f) Marketing opt-out: unsubscribe from marketing emails via the link at the bottom of our emails or by contacting us.

To exercise these rights, contact us at info@ptesolution90.com (subject line: Privacy request). We will respond within a reasonable time and in compliance with applicable law (in Australia, generally within 30 days).

If you are located in the EEA/UK and are dissatisfied with how we handle your request, you have the right to lodge a complaint with your local data protection authority or the UK ICO. Australian users may contact the OAIC.

13. Complaints & dispute resolution

If you have a privacy complaint, please contact us first at:

PTEsolution90
Email: info@ptesolution90.com
Phone: +61 2 9010 4567
Address: Level 5, 123 George Street, Sydney NSW 2000, Australia

We will acknowledge and attempt to resolve your complaint promptly. If not satisfied, you may escalate to the Office of the Australian Information Commissioner (OAIC) at https://www.oaic.gov.au/ or to your local supervisory authority if you are in the EEA/UK.

14. Links to third parties & embedded content

Our Services may contain links to third-party websites (for example Pearson PTE and the British Council) and embedded content such as videos or widgets. Those third parties have their own privacy policies and are not governed by this Policy. We recommend you review their privacy notices before providing them with personal information.

15. International users

If you access our Services from outside Australia, please be aware that your information may be transferred to, stored or processed in Australia and other countries where our service providers operate. By using the Services you consent to such transfers. For EEA/UK users, appropriate safeguards (such as standard contractual clauses) will be implemented for international transfers as required.

16. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The “Effective date” at the top indicates the current version. Where changes are material we will use reasonable efforts to notify registered users by email or website notice. Continued use after an update indicates acceptance of the revised Policy.

17. Contact us

If you have questions about this Privacy Policy or wish to exercise your data rights, please contact:

PTEsolution90
Email: info@ptesolution90.com
Phone: +61 2 9010 4567
Address: Level 5, 123 George Street, Sydney NSW 2000, Australia
Website: www.ptesolution90.com